Shipping policy
Shipping Policy – Queen 👑👑 Hub
At Queen 👑👑 Hub, we are committed to delivering your orders quickly, safely, and efficiently. Please read our shipping policy below for full details.
1. Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and public holidays). Once your order is processed, it will be shipped immediately.
2. Shipping Time
Shipping times vary depending on your location:
- Local Orders (Within Country): 3–7 business days
- International Orders: 7–15 business days
Please note that delivery times may vary due to customs processing, weather conditions, or courier delays.
3. Shipping Fees
Shipping costs are calculated at checkout based on your location and selected shipping method. Occasionally, we may offer free shipping promotions, which will be clearly stated on our store.
4. Order Tracking
Once your order has been shipped, you will receive a tracking number via email or SMS. You can use this number to track your package in real time.
5. Delays & Issues
While we strive to deliver your order on time, delays may occur due to factors beyond our control. If your order is significantly delayed, please contact us and we will assist you.
6. Incorrect Address
Please ensure that your shipping address is correct before placing your order. Queen 👑👑 Hub is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
7. Lost or Stolen Packages
We are not responsible for lost or stolen packages once they are marked as delivered by the courier. However, we will do our best to assist you in resolving the issue.
8. Customs & Duties (International Orders)
International orders may be subject to customs duties and taxes. These charges are the responsibility of the customer.
9. Contact Us
If you have any questions about your order or shipping, please contact us at:
Email: [smallsmallthem@gmail.com
Thank you for shopping with Queen 👑👑 Hub!